Frequently Asked Questions
What are my payment options?
Do you have to become a member of PayPal to use their service for paying?
PayPal has recently made changes to their policies and this was one of the changes made. You no longer have to become a member to pay for your purchases using their service.
Will I have to create an account in order to make a purchase?
Absolutely not! There is no need to do this in order to purchase. In fact, we don't even have any such feature on our site and never will! When you go to your local store you don't need to create an account, unless, of coarse, you are applying for credit, so why should you do that when making an online purchase? Some online shops entice People to "sign-up" for Super Savings! Doing so only makes it easy for that company to track your buying habits and bombard your email with spam advertisements.
Will my name be added to an email marketing list?
Touch Of Seasons is not in the business of selling, renting or otherwise distributing names for any purpose. We will eventually compose an email letter to our customers but will only send to those that opt-in.
Is there a telephone number for customer service?
Customer service can be reached at: 610-395-5437
Will I be charged sales tax?
By state law we are required to collect sales tax in states where we reside. Touch Of Seasons is resident in the state of Pennsylvania and must charge applicable sales tax to Pa. residents. The sales tax for PA residents is 6%.
What are your shipping charges?
At Touch Of Seasons, we believe in keeping our prices to a minimum. This includes shipping charges. We only charge you the amount that it will cost to ship the item as calculated by the carrier. In some cases, where an item may be shipped direct from the manufacturer or supplier, an approximate cost may be calculated. We do not charge any handling fees. You will notice a "Get Shipping Rates" button on each of the product description pages. This will allow you to get the shipping rates for that item by simply typing your zip code in the appropriate box and clicking on "Update Cart." We usually ship by UPS ground or US Parcel Post unless otherwise stated by you.
How Will I know when my order has been shipped?
After completing your order, you will receive an email confirming your order. A second email will be sent alerting you that the item has been shipped and it's approximate delivery date along with the tracking number.
Since I live in the area can I pick up my order?
At this time only our office is located in Macungie. We do not have accommodations for pick ups. Most of our products are shipped from various supplier warehouses located in several states.
Why would an item be out of stock when it still appears on your site?
Many of our products sell out very quickly due to the great deals we offer. Our site is updated regularly but, unfortunately, there is an inevitable delay in reflecting the quantities of product our warehouses have on hand. It is suggested that you act quickly to avoid missing out on these featured items.
Our distributors carry a full inventory for the products they sell. In rare cases, however, we may take your order and discover that the product is not available. In this case, we will email you and give you the option of placing the order on back order or canceling it
Do you ever restock items that are sold out?
We are able to replenish most of our products. If you encounter an item that is sold out please check back. Most items are usually replaced within several days. You may also contact us to find out when the item will be available again.
We accept credit card payments online through PayPal. Why PayPal? PayPal ensures that your purchase is protected from click to doorbell. If you should encounter any problems with your purchase PayPal steps in to make it right or you get an immediate refund! It's that simple! For more info. click here. Echeck payments are also accepted online through PayPal. We also accept money orders and personal checks. However, if paying by personal check, we must hold your order until payment clears
How do I cancel an order?
Most orders are processed within 48 hours. We ask that if for any reason you find the need to cancel an order, it must be done within 48 hours of the initial order. Once an order has been processed and the warehouse has been notified to pick and pack the order for shipment, it cannot be cancelled. We regret any inconvenience this may cause you.
Do you sell refurbished products?
At times we are offered refurbished products from reputable manufacturers. These products are offered at substantial savings and we pass those savings onto you. These items are well marked as refurbished so they cannot be missed
What is refurbished?
So what happens to the perfectly good unit that gets sent back to the manufacturer because the buyer got home and then decided not to keep it? What happens to store returns that come back lightly used or often unused?
That is where refurbished products come from. Refurbishing is simply rebuilding these perfectly good items. In fact, refurbished electronic items has become so popular that many manufacturer's have their own Certified Refurbished Program. The item goes through a rigorous process. When received, each unit is subject to a pre-test. They are stripped, thoroughly cleaned and rebuilt so they are like new once again using new parts to replace any part that is worn or defective. Some manufacturers require a mandatory number of new parts in any refurbished unit. The unit is then tested to ensure that its performance meets or exceeds the manufacturer's standards. Only then is the product wrapped and placed in a new box for shipment When you purchase such products, you are, in essence, getting a new product for, sometimes, less than half-price! After all, it is re-assembled at the very plant where it was made in the first place! So, is buying refurbished a safe and low cost way to buy? You bet!
I noticed sometimes you carry sports memorabilia. Do you buy any such items like sports cards from the general public?
We get asked this question just about every day! All sports memorabilia merchandise we carry are the real thing. They are manufactured by the companies endorsed by the NFL, NBA, etc. We do not buy any merchandise, including any sports memorabilia from the general public.